Where is my order?
Your order may take up to 7 working days for delivery depending on the destination and how far it is from Melbourne. Capital cities will usually be delivered within 3 working days unless stock is unavailable.
How do I know if my order has been received?
You will receive an email from firstname.lastname@example.org detailing your order has been processed and other to advised when it has been packed and shipped.
Can I pick up my order, rather than have it shipped?
Yes, you can Click & Collect - simply select the 'Pick Up From Store' option at check out. You will receive an email advising when your parcel is ready for collection from our store which is located at 235 Upper Heidelberg Road, Ivanhoe (next door to the Library/Town Hall carpark). We'd love to meet you!
What happens in hot weather?
Heat is the enemy of chocolate! All of the products we ship leave our warehouse in perfect condition. So, to ensure that your order arrives safely & intact, Australian Chocolate Emporium may delay the shipment if we are experiencing extreme heat.
Also, if you place an order on a Friday, we mayl delay shipping the products until the following Monday, ensuring your perishable goods don't sit in a delivery depot over the weekend.
Remember that chocolate starts to melt in temperatures over 20C. Don't organise for your order to be delivered to your home if it is going to sit on a doorstep exposed to the elements all day.
Do you ship outside Australia?
Orders placed through the website can only be delivered to addresses within mainland Australia and Tasmania. However you may contact us if you have a special request for overseas delivery.